Steelmade provides a 30 day return window from the date of purchase where items in new and unused condition may be returned for a refund for any reason. For discretionary returns that are not a result of a Steelmade error, return shipping fees are non-refundable and will be deducted from the refund total.
Refunds must be returned in their original packaging (excluding outer shipping box) with all included accessories or the order may be subject to a 15% restocking fee.
USED ITEMS ARE NOT ELIGIBLE FOR RETURN
No returns or exchanges may be made after 30 days.
If your order arrived damaged you must notify us within 3 days of receipt to arrange an exchange.
NOTE: Custom orders cannot be returned.